When Employees Dispatch Agents Directly, Approval Chains Break: What Replaces Them

Approval chains once controlled corporate risk, but they are too slow once front-line staff dispatch agents directly, so granular permissions replace them: who reads which data, who triggers which action. Three questions remain: whose identity the agent acts as, whether every action is traceable, and who is accountable when it fails. Managers get one workable pattern: register every dispatchable action in a capability table listing its data scope, approver and log location. Management cost then shifts from watching people to watching the table as agent use spreads.